Problem

Employees engaged in customer service and consulting in retail outlets make a significant impact on sales and customer loyalty. With many employees and a high turnover rate, it is difficult to promptly identify irregularities and take timely measures to eliminate them.

Solution

Audio badges with a built-in speech recognition system that automate monitoring of compliance with scripts, tone of voice and vocabulary, use of parasitic words, etc., monitor the activity of all employees and provide reports to make prompt management decisions, including feedback to and retraining of employees with low performance

Result:

• 10–15% sales and upsales increase
• 20–25% customer satisfaction growth
• Maintaining the positive brand image by timely identification and dismissal of toxic and inefficient employees

Implementation stages

PROJECT

Demonstration of solution features, discussion of use cases (1 day)

SCENARIO

Feasibility study based on the discovered customer issues (1 to 2 days)

PILOT PROJECT

Pilot implementation of the solution (1–2 months)

Scaling

Scaling and integrations